Call Center Representative
Be the voice of Rawaana. You'll help passengers and drivers by phone, WhatsApp and our support console, and make sure every complaint is resolved fairly. Anyone can apply, but women will be prioritized first for this post.
Role details
What you'll do
- Answer calls and messages from passengers and drivers
- Log, follow up and close complaints in the admin console
- Guide new drivers through sign-up and verification
- Escalate safety issues immediately
- Keep clear notes on every case
What you need
- Intermediate or above (a bachelor's degree is a plus)
- Clear spoken Urdu and good written English
- Comfortable with computers and smartphones
- Calm, polite and patient under pressure
- Able to work rotating shifts, including some evenings and weekends
- Must live in Islamabad or Rawalpindi